Exchange and cancellation
Cancellation policy
Right of withdrawal for contracts concluded away from business premises and for distance contracts with the exception of contracts for financial services, in accordance with Article 246a § 1 paragraph 2 sentence 2 EGBGB (Einführungsgesetz zum Bürgerlichen Gesetzbuche) in the current version (2014)
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day,
a) (in the case of complete delivery of an order) on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
b) (in the case of delivery of an order in several parts) on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last item.
In order to exercise your right of withdrawal, you must inform us () by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the enclosed sample withdrawal form for this purpose, which is, however, not mandatory.
To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.